Return Policy

Items purchased from TekRefurbs may be returned within 30 days of delivery for a full refund. If you experience an issue with your purchase, please contact our team to initiate a return.

To check the status of your order, visit your Account Page and select the order you wish to review.

To initiate a return, please email our team at sales@tekrefurbs.com with your order number and a description of the issue.

After the initial 30-day return period, eligible products are covered by our 90-day warranty, which provides for replacement parts or a replacement unit for defective items, in accordance with the terms below.

Damaged or Non-Working Items

If your item arrives damaged during shipping or is not functioning properly upon arrival, please contact us as soon as possible by email. Our team will review the issue and determine the appropriate resolution.

Depending on the circumstances, TekRefurbs will send replacement parts, replace the unit, or issue a refund in accordance with our return policy and warranty terms.

90-Day Warranty

All products sold by TekRefurbs include a 90-day warranty covering defects in materials and workmanship under normal use, beginning on the date of the original purchase.

If a covered defect occurs during the warranty period, TekRefurbs will provide one of the following remedies, at our discretion:

• Replacement parts: Where applicable, send new or refurbished replacement parts at no charge.
• Replacement unit: Replace the product with an item that is functionally equivalent to the original product.
• Refund: Refund the purchase price of the product.

If your product has a problem while it is under warranty, please contact us first at sales@tekrefurbs.com and we will take care of it. TekRefurbs does not cover or reimburse repairs performed by third parties.

Warranty Exclusions

This warranty does not cover:

• Damage caused by accidents, abuse, misuse, neglect, or improper handling.
• Damage resulting from service, upgrades, or modifications performed by anyone other than authorized TekRefurbs technicians, other than installing replacement parts sent by TekRefurbs.
• Products or parts that have been altered or modified in a manner that causes or contributes to the defect.
• Software issues, data loss, or damage to files, applications, or operating systems resulting from use, shipping, or replacement.

Software, Data, and Third-Party Applications

Customers are responsible for backing up their data and retaining separate copies of any software, files, and other information before returning a product for service. Customers are also responsible for removing or disabling passwords and security locks that may prevent our technicians from accessing or servicing the device.

TekRefurbs is not responsible for lost or damaged data, and data recovery is not included in the warranty.

Third-party software and application licenses are not included in the TekRefurbs hardware warranty. If an application requires a separate license, subscription, activation, or account authorization, the customer is responsible for contacting the software provider to determine the applicable licensing requirements. This may include transferring an existing license to a replacement device, reactivating the software, or purchasing a new license.

TekRefurbs cannot guarantee the transferability or continued availability of third-party software licenses, subscriptions, or services.

Warranty Limitations

This warranty applies to the refurbished hardware product purchased from TekRefurbs and is limited to the remedies described above. Warranty coverage does not extend beyond the original warranty period when parts or a product are replaced.